Kyndryl Off Campus Drive : Kyndryl off campus hiring fresher for Customer Service Representative Role for any graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
About Kyndryl :
We have the world’s best talent that design, run, and manage the most advanced and reliable technology infrastructure each day. Together, we think holistically about the health of these vital technology ecosystems. We will be a focused, independent company that builds on our foundation of excellence by creating systems in new ways. Bringing in the right partners, investing in our business, and working side-by-side with our customers to unlock potential. We’re raising the bar.
Job Description :
Kyndryl is looking for Customer Service Representative in Gurgaon.
Job Title : Customer Service Representative
Job Type : Full Time
Location : Gurgaon
Experinence : Fresher – 2 Years
Role and Responsibility :
- Advises and guides the client regarding the use of a broad range of products, offerings, and services.
- Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support.
- Using technical resources and tools, they support the client by answering questions and responding to client requirements.
- They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance.
- They guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.
- Working in Night Shifts.
Education and Skills :
- Candidate should have minimum 0-2years of experience.
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible Freshers are also considered.
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience to utilize available time efficiently to achieve effective and efficient results Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
- Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Ability to identify basic hardware parts and aware of basic hardware concepts Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
- Questioning skills /probing skills, as relevant to the issue and level of the caller.
- Excellent Communications skills.
- Apply Knowledge of ITIL.
- Apply Knowledge of Ticketing Tools.
- Perform Remote Takeover.
- Basic experience in Technical Support Level 1.
How To Apply Kyndryl Off Campus Drive ?
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
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